Refund Policy
A legal disclaimer
At Ash and Dad, we value our customers and want you to be happy with your purchase. While we do not offer refunds, we are glad to provide exchanges under the conditions outlined below.
1. No Refunds
All sales are final. We do not issue refunds for any products purchased from our website.
2. Exchanges
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We accept exchanges for items returned in original, unused, and resalable condition.
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Exchanges must be requested within [insert number of days, e.g., 14 days] of receiving your order.
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Customers are responsible for return shipping costs unless the item was defective or we sent the wrong product.
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Once we receive and inspect the returned item, we will process your exchange and ship your replacement item.
3. Non-Exchangeable Items
Some products may not be eligible for exchange, including but not limited to:
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Customized or personalized items
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Digital/downloadable products
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Items marked as “final sale”
4. How to Request an Exchange
To start an exchange, please contact us at [insert contact email] with the following:
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Your order number
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The product you wish to exchange
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Reason for exchange
We will provide instructions for returning your item and selecting a replacement.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 business days with photos of the product and packaging. We will cover return shipping and send you a replacement at no additional cost.
6. Contact Us
For any questions regarding this policy, please reach out:
Ash and Dad
Email: info@ashanddad.com